Frequently Asked Questions

Every Bivusha saree is handcrafted by women artisans across India, blending heritage weaving with contemporary design. Small-batch production, sustainable fibers, low-impact dyes, and biodegradable packaging—beauty that’s kind to the planet.

Most sarees include an attached blouse length—see Product Details on the product page. For select weaves, we may suggest a complementary blouse fabric—message us for styling help.

We shoot in natural light, but 5–10% variation can occur due to lighting and screens. For handloom pieces, such variations are natural and not defects.

We prepare and hand off parcels to our courier within 1–2 business days after order confirmation (Mon–Sat). You’ll receive a tracking link by email/SMS on dispatch.

Once shipped, orders typically deliver within 7–10 business days across India. Remote regions may take 10–14 business days.

Yes—Free Shipping on prepaid & COD orders within India. COD is available nationwide (coverage depends on courier serviceability).

Currently we ship within India. International shipping will be introduced soon—follow @bivusha for updates.

Returns and exchanges are accepted within 7 days of delivery for items that are unused, unwashed, unaltered, and in original packaging with all tags.

Write to care@bivusha.com or call +91 81015 62456 within 48 hours of delivery with photos/videos. We’ll prioritise replacement or resolve promptly.

After your return reaches us and is approved on inspection, we dispatch the replacement within 1–2 business days. Delivery is typically 7–10 business days from dispatch.

Step 1 We approve or reject the refund within 2 business days after receiving and inspecting the return.

Step 2 Post approval, we process the refund within 3–5 business days.

Step 3 The amount is credited to the original payment method within 5–7 business days (UPI usually 1–3 business days; bank timelines may vary). COD refunds are issued via bank transfer or store credit in the same processing window.

Orders can be cancelled within 24 hours of purchase by emailing care@bivusha.com. After dispatch, cancellation isn’t possible.

We accept major debit/credit cards, UPI, net banking, and Cash on Delivery (COD) within India.

All transactions are processed via PCI-DSS compliant gateways with encrypted connections for your safety.

• Silk & Tussar: Dry clean only.
• Cotton & Linen: Gentle hand wash separately in cold water with mild detergent.
• Storage: Wrap in a soft cotton cloth; avoid direct sunlight.

Avoid hanging heavy silk sarees for long durations—this can distort the drape over time.

Each product page includes a Style Tip crafted by our team. Follow @bivusha for weekly styling edits and artisan features.

Yes—our flagship in Kolkata showcases curated collections and collaborations. See our Contact page for directions and timings.

We’re available Mon–Sat, 10:00 AM – 7:00 PM IST.

• Phone: +91 81015 62456
• Email: care@bivusha.com
• WhatsApp: Chat with us